OverviewThird Sector New England, Inc. (TSNE) (tsne.org) is working to build a more just, equitable society. We do this by providing capacity building services, consulting and training services, and operational support for hundreds of nonprofits, foundations, community-based groups, and others working for social change. We are partners and colleagues working collaboratively to support areas critical for organizations, including property management, leadership development and support, finance and accounting, human resources, and organizational development. We live by our values as an organization, and are committed to identifying, including, and valuing the unique skills, perspectives and knowledge of each member of our team.
About our Values:
- Justice - A just society is one in which all people have the dignity, resources, power, and self-determination to fully thrive. We seek to create a more just world in all of our work.
- Progress - We commit our resources, expertise, and energy to delivering high quality support and services that make movement toward a more just world possible.
- Impact - We work collaboratively with others to build the capacity and sustainability of organizations who work toward social good.
ResponsibilitiesThe Senior Salesforce Administrator is responsible for overseeing, managing, and optimizing the Salesforce platform to support business operations and improve data-driven decision making across the organization. This role involves working closely with the Director of Data and Business Intelligence, and cross-functional teams to identify opportunities for process improvement and implement solutions that enhance business performance. A successful candidate will have a strong background in Salesforce and best practices, strong analytical skills, a deep understanding of business operations, and the ability to communicate insights to stakeholders at all levels.Essential Functions
- Collaboration: Partner with business stakeholders to proactively identify, design, and build improvements and scalable system solutions that solve business needs.Develop and lead trainings with organizational staff to increase adoption and ensure consistent use of systems enterprise wide.
- Salesforce Administration: Manage customization of objects, fields, record types, page layouts, Flows, workflows, and other Salesforce configurations.
- Security: Understanding of Salesforce user and object security concepts such as profiles, permission sets, permission set groups, roles, sharing rules, and OWDs.
- System Integration: Work closely with stakeholders to implement and maintain integrations between Salesforce and other business systems, ensuring data accuracy and consistency. This includes Intacct, Outlook, Skedda (via Zapier), FormAssembly, CongaSign, MailChimp, and Alchemer, and various API tools, among others.
- Data Management and Quality: Perform data imports, exports, data cleansing, and data quality assessments to maintain data integrity within Salesforce. Manage duplicate Leads, Opportunities, Contacts, Accounts, Cases, Contracts, and records in custom objects; and perform mass uploads and updates of data as required. Remove unnecessary/unused fields and data, ensuring screens, fields and workflow have accurate names and reflect current business processes.
- Continuous Improvement: Work to improve existing Salesforce infrastructure and implement new features and functionality according to best practices. Proactively seek out opportunities for improvement and enhancement of our current systems and processes.
- Reporting and Analytics: Partner with organization stakeholders to develop and maintain reports and dashboards to provide insights and support decision-making processes. Create audited, official source-of-truth reporting for business performance, develop KPIs, and remove outdated reports.
- Project Management and Documentation: Lead Salesforce projects end-to-end with full ownership of the project, working with the relevant teams to develop clear definitions and design requirements; then implementation, testing, and release to production, keeping relevant teams in the loop. Create and maintain system documentation, including process flows, technical specifications, and training materials.
Complete other tasks and projects related to the position, as needed.
QualificationsMany folks who are impacted by biased professionalism standards, such as women, LGBTQIA+, BIPOC, and individuals with disabilities, tend to only submit an application if they meet every requirement listed. At TSNE, we are always looking for enthusiastic candidates who are the best fit for the role, both culturally and through experience. If you believe you’d be a good addition to our team, we look forward to your application!
- 3+ years experience as a Salesforce Administrator – 5+ years of experience working with Salesforce
- Salesforce Administrator certification (ADM 201) or equivalent experience is required; advanced certifications such as Advanced Administrator (211) and Platform App Builder (301) are a strong plus.
- Strong understanding of the Salesforce data model, security, sharing rules, and general SDLC principles.
- Strong knowledge and experience around Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Nonprofit Cloud features
- Experience with Salesforce integrations, APIs, and other tools
- Experience in creating/working with Salesforce Validation, Screenflows, Triggers, Flows, Approval Processes, as well as both Lightning and Visualforce Pages.
- Expertise in translating business requirements into technical/software requirements, process modeling, and data mapping
- Excellent analytical, and technical aptitude and ability to solve problems
- Excellent time management and organization skills with an ability to work on multiple tasks in parallel
- Experience working in nonprofit organizations strongly desired.
- Ability to work well as part of a team and also to function independently.
- Strong communication skills with the ability to communicate and interact in a multi-cultural environment with a variety of internal and external customers and/or co-workers.
- Commitment to and enthusiasm for TSNE’s mission and to the work of social and economic justice organizations is preferred.
You also believe in and embody our organizational values and the below core competencies:
- Communication – The ability to effectively exchange ideas, concepts, facts, and data with diverse audiences.
- High standard of integrity, ethics, and professionalism – The highest standards of integrity, ethical practices and professionalism are demonstrated in all aspects of work, including interactions with others, decision-making, and the development and delivery of work product. The ability to integrate core values, equity, integrity and accountability throughout all organizational practices.
- Relationship management – The ability to develop and nurture positive, productive relationships with others.
- Collaboration – The ability to collaborate vertically and horizontally throughout the organization and with others.
- Technologically and organizationally functional – Computer skills and demonstrates willingness to learn additional, specific platforms. Also understands and follows the policies and procedures applicable to all staff.
And a strong combination of the following qualifications:
- Soft Skills including exceptional discretion and judgment. Effective verbal and written communication skills with a wide audience. Ability to build productive and successful range of relationships and effectively serve in roles ranging from trusted advisor, teammate, subject matter expert and to coach.
- Demonstrate cultural awareness and some understanding of fostering an inclusive, culturally sensitive, environment. Willing to ask questions, learn, and constructively share and accept feedback. Must be adaptable to a range of audiences and dynamics.
- Just do good work by providing high quality work in fast-paced environment. Strong analytical skills are necessary. Must be flexible and able to manage multiple changing priorities and projects, and be organized and detail oriented. Provide excellent customer service by being on-time and accurate.
Physical Demands/Work Environment
The physical demands described for this position are that of a typical office environment. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Ability to sit and/or stand for extended periods of time in front of a computer screen is an essential aspect of the position. There may be a need to lift and/or move materials or equipment.
Location: Work will be performed between our office located at the NonProfit Center at 89 South Street, Suite 700, Boston, MA 02111 and your home office. This position will require you to be on-site for four to five days a week, with the occasional ability to work from your home office.
Schedule: This position is full-time at 37.5 hours per week and hours are flexible within reason.
Compensation and Benefits
Compensation: The salary for this position is $113,200.10 annually, paid bi-weekly at $4,353.85.
Benefits: This position is eligible for a full benefits package including:
- Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
- 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
- Low-cost Guardian Dental and Vision.
- Flexible Spending Accounts (FSA) for Health and Dependent Care.
- Employer-paid Life, Long- and Short-Term Disability Insurance.
- Employer-paid Pension and Employee-paid 403b plan through TIAA.
- Up to $3,600.00 in annual commuter subsidy
- $50 monthly cell phone stipend.
- No meetings after noon on Fridays.
- ...and more!
TSNE strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.
All employment conditions are based on an individual’s performance and job qualifications. TSNE prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.
TSNE's EEO statement extends to volunteers, interns, contractors, vendors, and clients.
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