The National Consumer Law Center (NCLC) is seeking an Advocacy Operations Assistant to join our experienced Operations team based at NCLC’s national headquarters in Boston, MA. The Advocacy Operations Assistant provides key administrative and research support to NCLC Consumer Law Advocates in their work related to federal and state consumer protections. This is a full time, hybrid position, working in the Boston Office a minimum of 3 days per week.

Founded in 1969, NCLC is a nonprofit, public interest advocacy organization that seeks to build economic security and family wealth for low-income and other economically disadvantaged Americans. NCLC is a leading source of legal and public policy expertise on consumer issues for lawyers, federal and state policymakers, consumer advocates, journalists, and front-line service providers. For more information, please see our website at www.nclc.org.

Key Responsibilities:

Operational & Administrative Support

Sets up, organize and manage shared advocacy drive folders, files and repository records
Optimizes document workflow across all teams including Advocacy, Litigation, Management, Finance, Communications and others
Provides proofreading and formatting of external submissions like letters and comments
Assists with document formatting and proof-reading including use of Google Suite, Adobe, and MS Office
Creates graphs, charts, infographics and PowerPoint presentations
Assists with conferences, webinars and/or meetings logistics
Supports the implementation of new digital tools and program applications

Advocacy & Litigation Support

Works closely with NCLC’s advocacy teams to perform research and data analysis projects to support NCLC’s advocacy efforts
Works closely with NCLC’s litigation team to provide court related assistance, including preparing documents for filing and in-person court appearances
Organizes electronic files for cases
Researches and calendars court rules and deadlines
Data analysis and document review for investigations and case development
Organizes stakeholder meetings and maintain advocacy teams’ calendars
Monitors activities at various public policy agencies as well as media platforms and updating advocates as needed

Qualifications

Bachelor’s degree strongly preferred; equivalent combination of education and experience considered
At least one year of relevant work experience
Excellent written and verbal communication skills
Familiarity with legal and/or policy research and/or experience supporting legal professionals
Advanced experience and knowledge of Google Workspace and Adobe applications
General experience with HTML and CMS
Ability to create infographics and charts
Reliable, accurate, self-motivated, detail-oriented with strong organizational skills
Demonstrated ability to work simultaneously on multiple projects and manage tasks on deadline
Ability, experience and willingness to quickly assume more complex projects
Demonstrated commitment to working on behalf of disadvantaged individuals and communities.
Ability to work independently and collaboratively.

The National Consumer Law Center values diversity, and is an Equal Opportunity and Affirmative Action Employer. Employment decisions are made based on merit and without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability or veteran status, or to other non-work-related factors. People of color, veterans, people with disabilities, and/or people who identify as LGBTQ+ are strongly encouraged to apply.

NATIONAL CONSUMER LAW CENTER®

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Advocacy Operations Assistant