The Office Manager plays a critical role responsible for streamlining administrative functions across departments, ensuring the smooth operation of our organizational processes. This role centralizes support for scheduling, travel coordination, event logistics, and reception management. Reporting to the Assistant Director of Operations and Administration, the Office Manager will collaborate with team members to optimize operational efficiency while upholding GLAD Law’s commitment to equity and inclusion.

This position is an exempt position reporting to the Assistant Director of Operations and Administration, and is based at GLAD Law’s Boston office.

Responsibilities

Coordinating travel: Coordinate and make travel arrangements for staff, including booking flights, lodging, and transportation, while adhering to organizational policies.
Event Support: Provide logistical support for virtual and in-person events, including managing registrations, researching venues, and coordinating necessary materials. Support Guest Experience functions, interact with Guests via telephone, email, and social media to answer questions, resolve issues and gather feedback.
Reception Duties: Sharing reception duties with Finance and Operations Coordinator, serve as the first point of contact for incoming visitors, inquiries via phone, email, and mail, ensuring prompt and professional responses.
Administrative Support: Provide general administrative assistance to departments, ensuring consistency and efficiency in workflows.
- Assists Management team with recruitment functions such as job postings and interview scheduling
- General schedulingsupport for internal and external meetings
- Assist Communications and Public Education Department with general website tasks such as updating text, documents, and performing data entry
- Assist the Development department with donor research coordination, updating donor records in Salesforce, and running and distributing reports.
- Process invoices and reimbursements for the Development and Communications departments
- Process and enter credit card receipts for the organization
Other related duties as assigned.

Qualifications

2-3 years relevant experience
Proven experience in office management, operations, or administrative roles.
Excellent communication and interpersonal skills, with a commitment to inclusive practices.
Excellent organizational skills and attention to detail.
Proficiency in office productivity tools (e.g., Microsoft Office, Google Workspace) and experience with scheduling software.
Experience with Salesforce preferred
Familiarity with issues affecting the LGBTQ+ community and a commitment to GLAD Law’s mission is strongly preferred.

GLBTQ Legal Advocates & Defenders (GLAD Law)

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