Description

Employment Type: Full-time, Exempt (40 hours/week)

Travel: Up to 10%

About Us:

The Editorial Freelancers Association advances excellence among our dynamic community of freelance editorial professionals by providing opportunities for business development, learning, and networking. We are a dynamic professional association committed to fostering a strong, engaged, and diverse member community Our vision is a vibrant community of freelance editorial professionals—esteemed for their expertise, inclusive in their ethos, and thriving in their businesses—helping clients launch ideas into the world.

We are seeking a proactive and data-driven Community Manager to lead membership growth, engagement, and retention strategies through analytics-driven decision-making.

Position Overview:

The Community Manager will be responsible for overseeing and enhancing the full member experience using a data-centric approach. This role requires strong analytical skills to assess membership trends, engagement metrics, and retention patterns to inform and implement strategic initiatives. The ideal candidate is both a community-builder and a data strategist, leveraging insights to optimize member engagement and operational efficiency.

Key Responsibilities:

Data-Driven Membership Strategy: In consultation with the organization’s Membership committee and Equity, Diversity, Inclusion and Transformation committee, develop and execute data-backed strategies to attract, retain, and engage members, ensuring sustainable growth for our organization.
Analytics & Reporting: Track, analyze, and report on membership trends, engagement behaviors, retention rates, and program effectiveness to drive continuous improvement.
Member Lifecycle Management: Use data insights to personalize member experiences, improve onboarding, and optimize engagement touchpoints.
Member Support & Engagement: Leverage analytics to anticipate member needs and enhance responsiveness, ensuring a seamless member experience.
Regional & Chapter Support: Provide support for chapter coordinators and serve as the liaison between chapters and HQ, ensuring alignment with overall membership goals.
Job Board & Resource Management: Use data insights to assess the impact and usage of the association’s job board, making improvements based on user behavior and feedback.
Process Optimization: Continuously evaluate membership operations, using data to streamline workflows and improve efficiency.
Technology & Tools: Ensure optimal use of membership management systems and other digital engagement platforms to track and improve performance.

Must-Have Skills & Qualifications:

Proven experience in membership management, community engagement, or customer success with a strong focus on data-driven decision-making.
Advanced analytical skills: Ability to interpret complex membership data, identify trends, and translate insights into actionable strategies.
Strong attention to detail (we are a group of editors, after all!)
Proficiency in data visualization tools, CRM systems, and membership analytics software.
Excellent problem-solving skills and the ability to develop predictive models to improve retention and engagement.
Strong written and verbal communication skills, with the ability to present data insights clearly to stakeholders.
Experience coordinating with diverse stakeholders, ensuring alignment with strategic objectives.
Ability to manage multiple priorities and work independently in a remote setting.

Preferred Qualifications:

Experience with Your Membership association management software.
Background in data analytics, business intelligence, or marketing analytics.
Familiarity with CRM tools, email marketing platforms, automation tools, and online engagement strategies.

We are committed to building a diverse and inclusive team where everyone feels valued and empowered to contribute. If you’re excited about this role but don’t meet every qualification listed, we still encourage you to apply. Research shows that candidates from historically underrepresented backgrounds often hesitate to apply unless they meet every requirement—we believe skills and experience come in many forms, and passion and potential matter. If you think you’d be a great fit, we’d love to hear from you!

Compensation & Benefits:

The starting salary for this position is $63,500. We are proud to offer our employees remote work flexibility, flexible schedules, participation in a health reimbursement plan, a 3% automatic employer contribution to your 401(k) savings account, unlimited PTO, summer Fridays, and paid office closures over the summer and winter holidays.

To Apply:

Submit your resume and a brief cover letter outlining your experience and why you believe you would be a good fit for this position to staffing@the-efa.org. In your cover letter, please discuss how you would approach community building at an association and how your culmination of experiences could help us think differently about growing our member community.

Resumes without cover letters will not be considered.

Editorial Freelancers Association

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